Software Engineer I - Product Development

About the position

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Join PagerDuty’s core feature engineering team and ship customer‑facing features that transform how responders orchestrate and resolve incidents at scale. You’ll build and own features end‑to-end across services and UI (e.g., Java/Go/TypeScript/React, Kafka, MySQL, AWS), collaborate closely with Product and UX, and operate what you ship in production.

Working from our San Francisco office 2 days per week, you’ll be part of a supportive, international team where your work directly improves experiences used by leading enterprise customers—delivering visible impact week over week.

Responsibilities

• You will work with a wide range of systems, processes, and technologies to build features and solve customer problems.
• You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers.
• You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms.
• You will provide code reviews for your fellow team members.
• You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components.
• Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

Requirements

• You have 1+ years of development experience working on customer-facing and web-based systems.
• Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby)
• You have experience working in an agile environment with iterative development and fast feedback.
• You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.
• Solid understanding of web or service development basics (APIs, HTTP, JSON, REST)
• Familiarity with version control and collaborative workflows (Git, pull requests, code reviews)
• Clear, concise communication and a collaborative, growth-oriented attitude
• Test-first mindset: can write unit/integration tests and reason about correctness

Nice-to-haves

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience
• Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc.
• Public cloud engineering on AWS

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs